Territorial planning plans are the result of the search for primary and secondary information sources with the knowledge of the technical team in charge of preparing or updating them, and ideally using the citizen's knowledge of the territory. To this end, various forms of citizen participation have been explored without much success. In the case study of this article, the Territorial Plan of the Cuenca Municipality, updated until 2022, has been analyzed, where the main result has been the lack of citizen participation. This article proposes a framework that describes the steps of organization, systematization and analysis of geographic information sources for Cuenca, where the large amount of existing but little used information is identified and that motivates the creation of a Virtual Assistant (VA) with specialized training according to the territorial planning axes defined for this municipality. This assistant must work on a platform for the integration and interoperability of geospatial information and existing geoservices, which is the SDI UCuenca.